In this time of change, Saudi Arabia once again shows its bold project into the future,creating a new kind of chain, a store that has assembled the up-scale maximum in terms of Beauty & Health products.

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But what does this mean? Well, we’ve been conditioned to see huge Pharmacies that are like anonymous supermarkets, or similar still, with Beauty & Make-up stores, that is, until now, no one has thought to create an interactive retail space where services and products dovetail into a truly client centered experience.

The flagship of Nuvola has arrived in Dammam at Dharan Mall gate 5, and it’s revolutionary not only for its attractive atmosphere, where people can come to feel comfy and relaxed thanks to the sapient use of contemporary lighting, but also for the layout itself.

Instead of the tired standard of ‘the all-gondolas layout’, and boring product corridors, the customer is invited to discover and actually participate in different designed experiences, making it effortless to spend more, and more time in the store.

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“The goal is wellness achieved by design“, says arch. Fiona Sartoretto Verna–a design that embodies the thinking of the customer, and is for the customer. To achieve this, you need to attend to the details.

We create the instant impression of a never seen before layout, in the form of a cylinder shape expò. External to the cylinder, the products are divided by brands; the huge inventory of products, comes to have a focused visibility through designed categorization which at the same time enhances self service.

Inside the cylinder, there is designed space for all kinds of product promotions, consultation & advice, and ‘wellness corners’. The customer is considered a guest that can easily approach and touch products , as well as having the option to test the product through requests for ‘gold services’.

Advice and consultations will help guests to choose the right products for individual needs, additionally there are ‘event spaces’ for brands that allow for ‘Beauty parties’ for men and women.

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Ksa is very particular market so we had to study the consumer behavior for a long period of time, as we felt the need to create something special where women feel like they are both at home, and in a more formal luxurious space. The promotions and consultation spaces are ‘semi-transparent’, and so allow promoters, and consultants to work in space that are not secluded. “With the Nuvola chain, Saudi Arabia is floating into the future, creating a store that is nothing less than an airy act of love towards the customer”.

By | 2018-03-12T09:44:39+01:00 January 22nd, 2015|pharmacy marketing|0 Comments

About the Author:

Fiona Sartoretto Verna
Architect, Landscape architect and painter I lived for several years in the United States where I worked in the East Coast. Married to an American with two children, I travel around the world looking for innovative concepts for pharmacies. I am one of the current owners of Sartoretto Verna Srl with headquarters in Rome, Italy, where I live. We have offices and showrooms in Turin, Northern Italy. During the last 10 years I have gained a lot of experience working with the most important pharmacy chains in the world in particular in the Middle East, diffusing the notion of the pharmacy for the community and for the people made of smiles and professionalism knocking down the idea of cold and dreary drugstores. I believe in a pharmacy where people enjoy spending their time, where they are pampered, consoled and advised on specific products that are available for every one of us. This can be achieved in an attractive environment, full of clear and orderly communication. Passion is at the heart of everything I do and I try to let this come through in my work helping managers and owners of chains with a 360 ° consultancy which involves my creative side as well as marketing and management.